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Delivery

Shipping fees

FREE UK Next Day Delivery
Available on full priced orders over £100.
DPD Local 24hr delivery - order before 3pm Monday - Thursday for next day delivery

UK Next Day Delivery: £4.95
DPD Local 24hr delivery - order before 3pm Monday - Thursday for next day delivery

Worldwide Delivery: £30
TNT Express 2-5 day delivery - order before 9am GMT Monday - Friday for same day dispatch*
*International orders may be subject to additional checks which can delay the dispatch time.

European Delivery:
DPD Local 1-3 day delivery - order before 3pm GMT Monday - Friday for same day dispatch

Austria - £15.00
Croatia -
£30.00
Estonia -
£25.00
Germany -
£15.00
Iceland - £30.00
Lithuania -
£30.00
Norway - £30.00
Republic of Ireland -
£15.00
Slovakia - £20.00
Sweden -
£25.00

Belgium - £30.00
Czech Republic -
£18.00
Finland - £25.00
Greece -
£30.00
Italy - £15.00
Luxembourg -
£15.00
Poland - £25.00
Romania -
£30.00
Slovenia - £25.00
Switzerland -
£15.00

Bulgaria - £30.00
Denmark -
£15.00
France - £15.00
Hungary -
£25.00
Lativa - £30.00
Netherlands -
£18.00
Portugal - £25.00
Serbia -
£30.00
Spain - £20.00

UK Shipping Terms

Our cut off time for same day dispatch is 3pm. If you place an order before 3pm Monday to Thursday, then you will receive your order the following day. Ordered placed before 3pm Friday will arrive on Monday, unless Saturday delivery is selected. Orders placed over the weekend or on a bank holiday will be dispatched the following working day. If you put your mobile number on your order, then our courier will text you the 1 hour time slot for your delivery. You will also be able to re-arrange your delivery by text if you’d prefer a different delivery date.

Missed our 3:00pm cut off time but need your order for the following day? Call us (01432 232346) and we’ll see what we can do. Our courier collects from us at 4:00pm, so we may be able to dispatch your order in time.

European Shipping Terms

European orders will be shipped by DPD express delivery. This service typically takes 1-3 working days to arrive depending on your location. Order before 3pm GMT Monday to Friday for same day shipment with comprehensive tracking. Orders placed over the weekend or on a bank holiday will be dispatched the following working day. All European orders will need to have a contact number included on the order, as our courier requires one before shipment can be made.

Worldwide Shipping Terms

Worldwide orders will be shipped by TNT express delivery. This service typically takes 2-4 working days to arrive depending on your location. Order before 9am GMT Monday to Friday for same day shipment (International orders may be subject to additional checks which can delay the dispatch time.) with comprehensive tracking. Orders placed over the weekend or on a bank holiday will be dispatched the following working day.

Customers ordering from outside the European Union will receive a 20% VAT discount on their order. This is applied at checkout once you have given your delivery details.

Track Your Shipment

UK Order - Click here
European Order - Click here
Worldwide Order - Click Here

Additional Shipping Terms

All orders need to go through security checks before being dispatched, so please note that some orders may be held for 24/48 hours to undergo additional security checks. Pritchards reserve the right to cancel an order at any time if the security checks are failed. You may also be asked to produce additional information to confirm your address or identity.

Free Trade Agreement (FTA)

The UK has a free trade agreement (FTA) with South Korea and we will include an FTA document with all orders going to South Korea.


Click & Collect

Our Click and Collect service is completely free. When placing your order, simply select Click & Collect from the delivery methods in checkout and then expect your goods to be gift wrapped and ready to be picked up within 2 hours of placing your order (excluding weekends).


Returns

General Terms

We aim to process all returns or exchanges within 3 days of receipt of the return. Although we issue the refund straight away, refunds may take up to 3-5 working days to show up in your account.
All returns must be in a saleable condition;
- The tags have not been removed.
- The garment has not been worn or damaged.
- The packaging is returned in tact.
- Void label can not be removed

UK Returns

You're welcome to send any returns to us using a signed for royal mail service or an alternative courier. Please include the invoice, or your name and order number, so that we know who they are from.

You can return or exchange any goods bought from our website within 30 days from when you receive them.

European And Worldwide Returns

You're welcome to send any returns to us using a signed for shipping service. Please include the invoice, or your name and order number, so that we know who they are from. For your own protection, please ensure that all returns are sent for by an insured delivery service.

Where Do I Return My Item?

Pritchards Returns
9 King Street
Hereford
Herefordshire
HR4 9BW
United Kingdom


Further terms

- There's no delivery charge on exchanges.
- Refunds do not include the cost of the original postage.
- The cost of returning the goods to us is your responsibility.
- Please ensure that you wrap the package securely.
- We cannot be held responsible for packages lost or damaged in the post.
- For your own protection, we recommend you use an insured postage option.

This does not affect your statutory rights as a consumer.

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